Refunds & Cancellations

At Sree Vinayaka Enterprises, we are committed to providing high-quality printing services. Please read our Refunds and Cancellations policy carefully before placing an order.

Cancellations

• Before Printing Begins: Orders can be cancelled for a full refund if the cancellation request is made before the printing process has started. To cancel an order, please contact us immediately via phone at +91 9059375079.
• After Printing Begins: Due to the customized nature of print services, once an order is "Printing" or "Ready", it cannot be cancelled, and you will be responsible for the full payment amount.

Refunds

• Quality Issues: If there is a clear defect in the print quality caused by our equipment (e.g., severe streaks, misaligned binding, smeared ink), we will either reprint the materials at no additional cost or issue a refund for the affected items. Quality complaints must be raised at the time of pickup or within 24 hours.
• Customer Errors: We do not offer refunds or free reprints for errors present in the original uploaded file (such as typos, low-resolution images, incorrect page sizes, or wrong file versions uploaded by mistake).
• Processing Refunds: Approved refunds for online payments will be processed back to the original payment method within 5-7 business days, depending on your bank or payment provider. Cash refunds may be provided at the discretion of the shop manager for in-store payments.

Uncollected Orders

Orders that are completed but not collected within 7 days will be discarded for security and space reasons. Payments made online for uncollected orders will not be refunded.